Handling exceptions safely

What this article covers

Use this article when something about the visitor, student, or scan result does not match.

Before you start

• Know who your on-duty administrator or supervisor is.

Steps

1. Do not confirm the scan yet.
2. Keep the student inside the supervised area.
3. Check the scan preview for visitor name, role, and student names.
4. Ask the visitor to wait while you verify.
5. Call the school office or supervisor.
6. Follow the decision from the authorized school contact.
7. Record the exception if required.

Expected result

The student is not released until authorization is confirmed.

Troubleshooting

• Escalate immediately for declined confirmations, role mismatches, or unknown visitors.
• Do not argue at the gate. Move the issue to the school office or supervisor.