What to do if a student is not available

What this article covers

Use this article if staff cannot release the student when you arrive.

Before you start

• You have reached the designated pickup area.

Steps

1. Remain at the pickup area or move where staff directs you.
2. Ask staff whether the student is absent, delayed, or awaiting confirmation.
3. Do not go to classrooms unless staff instructs you.
4. Contact the parent if the school asks you to.
5. Wait for the school decision or leave if pickup is cancelled.
6. Do not pressure staff to bypass release steps.

Expected result

The situation is handled by the school without bypassing student safety checks.

Troubleshooting

• If the parent cannot be reached, follow school instructions.
• If you are no longer picking up the student, inform the school before leaving if you already checked in.