Understanding school messages and notifications

What this article covers

Use this article to understand inbox messages, email, SMS, and push alerts.

Before you start

• You are signed in to the correct school account.

Steps

1. Open the Messages tab in the app.
2. Tap a message to read the full content.
3. Pull down to refresh if you expect a new message.
4. Check your email and SMS for messages sent outside the app.
5. Enable push notifications in your phone settings.
6. Keep your contact details current with the school.

Expected result

You know where school messages appear and how to keep notifications active.

Troubleshooting

• If notifications are missing, check phone notification settings.
• If your email or phone number changed, contact the school.