# Incident or Exception Log Template

Use this log for scanning exceptions, manual overrides, unusual pickup events, authorization concerns, and other operational issues.

## Incident / exception details

**Date:** _______________________________________

**Time:** _______________________________________

**Branch:** _____________________________________

**Check occasion:** _____________________________

**Staff member recording issue:** ________________

## Student

**Student name:** _______________________________

**Class / grade:** ______________________________

## Person involved

**Name:** _______________________________________

**Role claimed or shown:** _______________________

**Phone / contact, if relevant:** ________________

## Type of issue

Select all that apply:

- [ ] QR code would not scan
- [ ] QR code expired
- [ ] Manual check-in / check-out used
- [ ] Visitor not recognized
- [ ] Visitor not authorized
- [ ] Parent confirmation pending
- [ ] Parent confirmation declined
- [ ] Student name mismatch
- [ ] Device / network issue
- [ ] Custody or restriction concern
- [ ] Other: ____________________________________

## Description

Describe what happened:

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

## Immediate action taken

- [ ] Student remained inside supervised area
- [ ] School office / supervisor contacted
- [ ] Parent / guardian contacted
- [ ] Manual event recorded
- [ ] Pickup denied
- [ ] Pickup approved by authorized staff
- [ ] Technical issue reported
- [ ] Other: ____________________________________

## Outcome

____________________________________________________________________

____________________________________________________________________

## Follow-up required

- [ ] Update student record
- [ ] Update parent / guardian details
- [ ] Update driver / pickup authorization
- [ ] Review staff training
- [ ] Review School procedure
- [ ] Contact parent / guardian
- [ ] No follow-up required

**Follow-up owner:** ____________________________

**Due date:** ___________________________________

## Review

**Reviewed by:** ________________________________

**Date reviewed:** ______________________________

**Final notes:** ____________________________________________________

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**Template note:** This sample is provided for general onboarding and operational support. Schools should review and adapt it to their own policies, legal requirements, and local regulations before use.